Tickets & entry to the Students’ Union are subject to the terms and conditions set out below:
You are required to read the below in full
All tickets have an ‘entry time’ and management reserve the right to refuse admission if entry is attempted after the designated time. Please allow for at least 10 minutes before tickets entry time to accommodate for queues.
The management reserves the right to refuse admission for any reason.
The management reserves the right to eject any patron from the establishment should they breach any rules or regulations of the venue.
The management reserves the right to conduct security searches to ensure the safety of patrons.
This event is 18+ and for NTU students and guests only. NTU students can sign in 2 x non-student guests each.
Student card and valid photo ID required for entry. Valid ID includes all PASS certified identification including (but not limited to) driving licence, passport and citizen card.
Photocopied ID is NOT accepted as valid.
Out of date ID is NOT accepted as valid.
All tickets are non-refundable unless the Students Union is impacted by government regulation, however this refund will not include the booking fee.
Mobile tickets are assigned to the ticket purchaser by name. If the ticket purchaser wants to transfer the ticket to another person, they must use the ‘send this ticket’ function found within the mobile ticket
If any ticket is re-sold for profit or commercial gain by anyone other than the students union, the ticket may be voided and the holder may be refused entry to or ejected from the venue.
Tickets are valid for one use only. Once an e-ticket is scanned or a stub removed, it will become invalid for re-entry.
All online orders are subject to a non-refundable booking fee.
Lost tickets cannot be replaced.
The Students’ Union will not be held responsible for loss or damage to any personal property bought into the venue.
All patrons consent to filming and sound recording as members of the audience.
If your ticket includes the offer of a ‘Free Drink’, management reserves the right to determine what product is offered to you. If the advertised product is not available an alternative will be offered.
Only beverages bought on the premises may be consumed in the venue.
All event session dates and times are subject to change at NTSU’s soles discretion.
For an event happening outdoors: If an event is cancelled due to inclement weather, your ticket will be made valid for an alternate session on another date as determined by NTSU. If NTSU decides to cancel an event after it has started due to inclement weather, you will be offered a valid ticket for an alternate session on another date determined by NTSU. Inclement weather and subsequent cancellation of an event will be determined by NTSU at its sole discretion. If ticket holders decide to leave an event prior to it being officially cancelled, a valid ticket for an alternate session will not be offered.
Smoking is not prohibited inside the venue, including the use of e-cigarettes. There is a designated smoking area outside of the venue.
In order to adhere to official Government guidance, NTSU may be required to pass on your contact information, as well as dates and times of your visit to NHS Track & Trace or Public Health departments. NTSU will only share your details if they are requested.
NTSU will be following procedures to comply with current government guidance at the time of this event. This may include a requirement to show a negative Covid-19 test or prove Covid-19 vaccination status to gain entry to the event.
You may be contacted via e-mail, text message or phone, for the purpose of this event and ticket fulfilment.
The Level Shakespeare Street Nottingham UK NG1 4GH
As a first time buyer you may be nervous about purchasing tickets through a company you've not used before. This is completely understandable, which is why we want to put your mind at ease and assure you that Gigantic Tickets are a safe, reliable place to buy tickets from a primary ticket agent. We are full members of STAR - the society of Ticket Agents and Retails. STAR is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.
STAR members include all major UK ticket agencies as well as Gigantic Tickets and numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's work.
What Does Full STAR Membership Mean?
Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
Why Buy From A STAR Member?
Customers buying from a STAR member will benefit from:
A means of differentiating reputable agencies and box offices from potentially less scrupulous ticket sellers.
The STAR assurance on standards of service and information from members.
Clear information about where and how to buy entertainment tickets.
An independent dispute resolution service.
Gigantic Tickets sell all of our tickets directly from the venues and promoters, which means we are a safe, reliable place to purchase tickets at their face value.
Peace of Mind
To give you complete peace of mind you can find Gigantic Tickets on STAR's current full membership list here and verify our full membership by clicking here.
For more information about STAR please visit their official website here.
You can find more information about ticket purchasing, ticket security, ticket delivery and much more on our FAQ's page here, as well as on our Terms & Conditions page here.
We appreciate reading through our web pages might take you a little while to find the answer you are looking for, so please feel free to get in touch with us directly and our team will do their utmost to answer any queries you might have:
Email : email@example.com
Phone : If you need to contact us by phone, please call 0115 807 7900 (+44 115 807 7900 from outside the UK).
Address : Gigantic, 3-5 High Pavement, Nottingham, NG1 1HF